GENERAL TERMS OF ORDER AND DELIVERY REGARDING ONLINE SALES
Novitaknits.com is an online service and shop managed and supplied by Novita Oy (Business ID 0112428-3). The following terms of order and delivery apply to business transactions between Novita Oy and its consumer customers within the EU, excluding Finland, Sweden and Estonia.
Novita Oy reserves the right to amend these order and delivery terms unilaterally and without notice. Orders are subject to the order and delivery terms currently displayed on the novitaknits.com website. Legal amendments take effect immediately as prescribed unless otherwise stipulated.
Novita Oy sells products through its online shop to adult individuals (consumer customers). In consumer transactions, products are ordered using the shopping basket. You can always check the content of your shopping basket by clicking the Shopping Basket button in the upper right corner of the website. All prices displayed on the website are inclusive of VAT.
You can shop either as our guest or by signing up as a Novita Oy customer. By signing up you can view previous orders stored under your account and become a part of our loyalty program.
All orders are confirmed by an email message indicating the ordered products, their prices and shipping costs. When placing an order, you must always give your current email address.
We deliver ordered products by Finnish Post to a pick-up location chosen by the customer in the EU.
Products and their shipping costs are paid in connection with the order. In the Novitaknits online shop, you can choose one of the following payment methods provided by Svea Payments and Paypal:
The payment service between vendors and consumers is offered by Svea Payments Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Svea Payments Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Svea Payments Oy (or our auxilary business name Maksuturva Group Oy) will show as the recipient of the payment.
Card Payments by Visa, Visa Electron, Mastercard or Business Eurocard
Paying with a credit or debit card is always easy and safe in our web store. Card payments in our webstore are provided by Svea Payments Ltd in cooperation with Payment Highway and Bambora AB. During the transaction, all card information will be handled through a secure connection.Card numbers are not recorded in Svea Payments Ltd’s or the webstore’s systems; the card data is processed by the technical service provider Payment Highway.
Card Payments and MobilePay by Visa, Visa Electron, Mastercard or Business Eurocard
Paying with a credit or debit card is always easy and safe in our web store. Card payments and MobilePay payments in our webstore are provided by Svea Payments Ltd in cooperation with Payment Highway and Bambora AB.During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Svea Payments Ltd’s or the webstore’s systems; the card data is processed by the technical service provider Payment Highway.
As a rule, the delivery time of an order is 3-7 workdays. We send all products ordered by you at the same time unless otherwise agreed. We deliver orders via the Finnish Post either as a parcel or a letter. The shipping costs include postage and packaging.
We ship our products from Finland to the following countries:
EXCHANGE AND RETURN OF PRODUCTS
Our consumer customers are entitled to exchange and return products in accordance with Finland’s Consumer Protection Act. In case of returns, please contact Novita Oy in advance through our CONTACT FORM. If you wish to send email, please enter your order number in the Subject field together with the word RETURN.
Enclose the following details with the return shipment: order number, orderer's name, shipping address and a telephone number where you can be reached between 7 a.m. and 15 p.m. on workdays.
Please note that for each order you can make only one return by paying the return costs yourself. We do not accept returns that arrive more than 14 days from the delivery. Products that were free of defects at the time of delivery must be unused and merchantable upon return. Novita Oy is not responsible for any defects to products due to careless packaging.
When your return has been accepted, Novita Oy will refund you in full.
Discount products cannot be exchanged or returned.
PROBLEMS IN THE DELIVERY
If a shipment is lost or damaged during delivery or if an incorrect product has been delivered, you should report the issue immediately to Novita Oy. An incorrect or faulty product must be reported within 14 days of receiving the product. If a parcel has been damaged during shipping, you should immediately notify the pick-up location of the fact. You should also contact Novita Oy so that we can agree on the delivery of a replacement product.